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Connection Request
Frequently Asked Questions
Common inquiries about our fiber connectivity, billing procedures, and localized support.
How long does installation take?
Typically, we complete the installation within 24 to 48 hours of receiving your request, depending on your specific location in Dhaka.
What documents are required?
A photocopy of your National ID (NID) or Passport and one passport-sized photograph are required for the connection agreement.
Is there an installation charge?
Installation charges vary based on promotional offers and cable length. Usually, it ranges from 1000 TK to 1500 TK. Contact sales for the latest promo.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at the beginning of any billing cycle. Simply call our support to request a change.
What happens if I experience slow speeds?
First, restart your router. If the issue persists, contact our 24/7 technical support hotline.
How do I pay my monthly bill?
We support bKash, Nagad, Rocket, and Bank transfers. See the Pay Bill page for guidance.
Still have questions? Our support team is ready to help.
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